Shipping policy

Purrflow Shipping Policy

At Purrflow, we’re committed to delivering your cat’s fountain as quickly and transparently as possible. Please review the information below to understand our shipping process, timelines, and policies.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

📦 Order Processing Time

  • Orders are typically processed within 1–3 business days

  • Processing time does not include weekends or U.S. public holidays

  • During peak periods (holidays, promotions, high demand), processing times may be slightly longer

Once your order has been processed, you will receive a shipping confirmation email with tracking details.

🚚 Shipping Timeframes (United States, UK, Australia & Rest of the World)

Estimated delivery times after dispatch:

  • Standard Shipping: 7–12 business days

  • Extended Delivery (Remote Areas): 8–14 business days

Delivery times are estimates, not guarantees, and may vary due to factors beyond our control.

🌎 Shipping Carriers

We partner with reliable domestic and international carriers to ensure safe delivery.
Carrier selection depends on your location and warehouse availability.

⏳ Shipping Delays (Important Notice)

While we strive to meet estimated delivery timelines, delays may occur due to:

  • Carrier delays

  • Weather conditions

  • Customs or transportation disruptions

  • Peak season volume (holidays, sales events)

  • Incorrect or incomplete shipping addresses

Purrflow is not responsible for carrier-related delays once the order has been shipped.

Shipping delays do not qualify as grounds for chargebacks or refunds while the shipment is in transit.

📍 Tracking Information

  • Tracking numbers are provided once the order ships

  • Tracking updates may take 24–48 hours to appear

  • Customers are responsible for monitoring tracking updates

If tracking shows the package is still in transit, we kindly ask for patience while the carrier completes delivery.

❌ Incorrect Address / Failed Delivery

Customers are responsible for providing accurate shipping information at checkout.

If an order is delayed, returned, or lost due to:

  • Incorrect address

  • Incomplete address

  • Failed delivery attempts

Purrflow is not responsible for replacement or refund costs.

Reshipping fees will apply.

📦 Lost or Stuck Packages

A package is considered lost only if:

  • Tracking shows no movement for 15 business days after dispatch, and

  • The carrier confirms the shipment is lost

In such cases, Purrflow will assist with a replacement or alternative resolution at our discretion.

🚫 Refused or Unclaimed Packages

Packages that are refused or unclaimed and returned to us may be subject to:

  • Return shipping fees

  • Handling or restocking deductions

Original shipping fees are non-refundable.

⚠️ Chargebacks & Delivery Disputes

We kindly request customers to contact Purrflow Support before filing a chargeback.

Chargebacks filed while an order is:

  • In transit

  • Within the estimated delivery window

  • Actively tracked by the carrier

may be disputed with the payment provider using tracking and delivery evidence.

📩 Need Help With Shipping?

If you have concerns about your shipment, contact us at:

📧 Hello@trypurrflow.com 

Please include:

  • Order number

  • Tracking number

  • Shipping address

Our team is always happy to help.

🔄 Policy Updates

Purrflow reserves the right to update or modify this Shipping Policy at any time.
Changes apply to future orders only.

🐱 Our Commitment

We’re here to make hydration easy — and shipping transparent. Thank you for trusting Purrflow with your cat’s care.